Privacy Policy

Last updated: August 26, 2026

Introduction

This Privacy Policy explains how lunar-hub.com collects, uses, stores, and protects your personal information when you interact with our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

Information You Provide Directly

When you use our booking forms or contact us, we collect:

• Full name
• Email address
• Preferred expedition dates
• Selected service or experience
• Any additional information you choose to provide in correspondence

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming expedition bookings
• Communicating with you about your reservation
• Providing customer support and responding to inquiries
• Improving our website functionality and user experience
• Sending important updates about your booked expeditions
• Complying with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: to fulfill our service obligations when you book an expedition
• Legitimate interests: to improve our services and communicate effectively
• Legal compliance: to meet regulatory requirements
• Consent: where you have explicitly agreed to specific uses of your data

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• With expedition guides and support staff who need information to deliver your experience
• With service providers who assist in website hosting and email communications
• When required by law or to protect legal rights
• With your explicit consent for specific purposes

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Booking information is typically retained for seven years to comply with financial and legal requirements. You may request deletion of your data at any time, subject to legal retention obligations.

Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 427 Mountain View Road, Canmore, Alberta, T1W 2R8, Canada